Refund policy
Return & Refund Policy
Welcome to Mabellane. Please read our Return & Refund Policy carefully before making a purchase.
By placing an order through our website, you agree to the terms outlined below.
Returns
30-Day Return Period
Customers have the right to request a return within 30 days of receiving their order.
After this 30-day period has expired, we unfortunately cannot offer a refund or exchange.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- Unused and unworn
- In original packaging
- In the same condition as received
- Free from damage caused by misuse or improper handling
For hygiene-sensitive products, items must be properly cleaned before being returned.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including but not limited to:
- Underwear
- Lingerie
- Opened or unsealed hygiene products
- Personal care items
Damaged or Faulty Products
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
If approved:
- We will provide a replacement free of charge
- If the replacement also arrives defective, you may receive a full refund
Damage caused by personal use, misuse, negligence, or improper handling is not covered under this policy.
How to Request a Return
To begin the return process, please contact our support team at:
Email: support@mabellane.co.uk
Website: Mabellane
Please include:
- Your full name
- Order number
- Reason for return
- Photos of the product (if damaged or faulty)
Returns sent without prior approval may not be accepted.
Refunds
Refund Process
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account again
- Contact your card provider or bank, as processing times may vary
- If the issue continues, contact us at support@mabellane.co.uk
Return Shipping Costs
Unless the item is defective or incorrect:
- Customers are responsible for return shipping costs
- Original shipping fees (if any) are non-refundable
- We recommend using a tracked shipping service
We are not responsible for returns lost during transit.
Return Address
Please do not send returns to the address shown on your package.
Return instructions and the correct return address will be provided by our support team after your return request has been approved.
Order Cancellations
Orders may only be cancelled within 24 hours of placement.
After this period, orders may already be processed and prepared for shipment, making cancellation unavailable.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
kvk: 88055868
Website: Mabellane.co.uk
Email: support@mabellane.co.uk