Terms of service

Terms & Conditions

Welcome to Mabellane. These Terms & Conditions govern your use of our website and services. By accessing our website or placing an order, you agree to be bound by these terms.


1. Company Information

This website is operated by Mabellane.

Throughout the site, the terms “we”, “us”, and “our” refer to Mabellane.

We offer this website, including all products, information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Website: Mabellane
Support Email: support@mabellane.co.uk


2. Acceptance of Terms

By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by these Terms & Conditions, including any additional policies referenced on this website.

If you do not agree to all terms and conditions, you may not access the website or use our services.


3. Eligibility

By using this site, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian
  • The information you provide is accurate and complete
  • You will not use our products or services for illegal or unauthorised purposes


4. Products & Services

We make every effort to display our products as accurately as possible.

However:

  • Product colours may vary depending on screen settings
  • Product descriptions and images are for illustrative purposes only
  • We reserve the right to modify or discontinue products at any time without notice

We also reserve the right to limit product quantities or refuse orders at our discretion.


5. Pricing & Payments

All prices displayed on our website are listed in GBP (£) and include applicable UK VAT where required by law.

We reserve the right to change prices at any time without prior notice.

Payments are processed securely through trusted third-party payment providers.


6. Order Acceptance

Once an order is placed, you will receive an email confirmation acknowledging receipt of your order.

This confirmation does not constitute acceptance of your order. We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities purchased
  • Request additional verification before processing an order


7. Shipping & Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs processing
  • Courier disruptions
  • Incorrect shipping information provided by the customer
  • Events outside our reasonable control

Please refer to our Shipping Policy for full delivery information.


8. Right to Cancel

Customers in the United Kingdom may have the legal right to cancel eligible orders within 14 days under the Consumer Contracts Regulations.

kvk: 88055868

Exceptions may apply to:

  • Personalised products
  • Hygiene-sensitive items once opened
  • Sealed items that are not suitable for return after opening

For full details, please refer to our Return & Refund Policy.


9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds are processed after inspection and approval of returned items.


10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Text
  • Graphics
  • Branding
  • Website design

is the property of Mabellane and may not be copied, reproduced, or distributed without written permission.


11. Prohibited Use

You agree not to use our website:

  • For unlawful purposes
  • To transmit malicious software or harmful code
  • To violate intellectual property rights
  • To harass, abuse, or harm others
  • To interfere with website security or functionality

We reserve the right to terminate access for violations of these terms.


12. Limitation of Liability

To the fullest extent permitted by law, Mabellane shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of our products
  • Delays in shipping
  • Website interruptions
  • Errors or inaccuracies on the website

Nothing in these Terms excludes liability where it would be unlawful to do so under UK law.


13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.


14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will take effect immediately upon publication on this page.

It is your responsibility to review these Terms periodically.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

kvk: 88055868

Website: Mabellane
Email: support@mabellane.co.uk